Store Policy

Shipping

All items are shipped within 5 business days after your order.

Estimated shipping times

After shipment, the delivery times of the courier services apply and parcels are delivered within 2 to 6 working days on average within Europe.

We will do our best to meet these shipping estimates, however, we cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Exceptions:

Shipments to the United Kingdom are currently not possible due to new import restrictions. Our apologies! We are doing our utmost to find a workable solution as soon as possible.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Buena Onda is not responsible for delays due to customs.

Payment options

We accept Bancontact, Visa or Paypal. 

Returns & exchanges

Want to exchange or return an item? Send an email with your order number and reason for return to info@buenaondashop.com and our customer service will contact you as soon as possible about the return procedure. You can return an item up to 14 days after receipt.

Items must be returned complete, in their original condition and - if reasonably possible - in their original packaging. We only accept undamaged articles with original labels and tags. 

Once the return is received in good order and has been inspected by us, the purchase amount will be refunded via the payment method you used. Shipment costst are not refunded. 

It is recommended to use registered or recorded delivery mail when returning goods. As long as the package has not been delivered to us, the return is your responsibility. We are not responsible for lost or damaged returns.